Jump to: Agreement · The service · Accounts & quotes · Fees & billing · Your data · Acceptable use · Retention Lock · Recovery drills & SLA · Export & migration · Suspension & termination · Disclaimers · Liability · Changes · Governing law · Contact
1. Agreement to these terms
These Terms of Service ("Terms") are a contract between you, or the business you represent ("you," "your," or "Customer"), and Vouchio ("Vouchio," "we," "us"). They apply whenever you access vouchio.net, submit the questionnaire on our quote page, or use the Vouchio storage and disaster recovery service under an active plan or order form. By checking the consent box on our questionnaire, signing an order form, or using the service, you agree to these Terms on behalf of yourself and, if applicable, the company you represent.
Vouchio is built for small and medium businesses. The service is not intended for personal, non-commercial use, and we don't currently offer self-serve signup; every account starts with the questionnaire on our quote page and is set up by a Vouchio specialist.
2. The Vouchio service
Vouchio provides three related products, described on our solutions page: Active Storage for short-term, actively used data; Archive Storage for long-term retention; and Recovery Ready, a disaster recovery product combining continuous offsite replication with tested recovery drills. The specific storage volume, retention windows, and support level available to you are set out in your order form, which is incorporated into these Terms by reference. Where your order form and these Terms conflict, the order form controls for that specific term.
We may add, change, or retire individual features over time. We'll give you reasonable notice before retiring a feature you're actively using, and we won't materially reduce the core storage, retrieval, and recovery functionality you've paid for during your then-current term without your consent.
3. Accounts, quotes & eligibility
You must be at least 18 and have the authority to bind the business you represent. Accounts are provisioned after you submit the questionnaire and a Vouchio specialist confirms your plan; pricing shown on our plans page and in the savings calculator is illustrative, not a binding quote, until it's confirmed in writing.
You're responsible for keeping your account credentials and access keys confidential, and for all activity under your account, including activity by your employees or contractors. Notify us immediately at security@vouchio.net if you believe a key has been compromised, so we can help you rotate it.
4. Fees, billing & plan terms
Fees are billed according to your order form: per-TB pay-as-you-go pricing for Active Storage and Archive Storage, or a flat monthly fee plus per-TB overage for Recovery Ready. Recovery Ready's 1-year term obligates you to pay the flat monthly fee for the full term even if your actual usage is lower, in exchange for its included replication, drills, and support level.
Fees are exclusive of applicable taxes, which you're responsible for unless you provide a valid exemption certificate. Invoices are due within the period stated on the invoice (net 15 by default). If payment is late, we may charge interest on the overdue amount at the lesser of 1.5% per month or the maximum rate allowed by law, and may suspend the account as described in Section 10 after written notice and a cure period.
5. Your content & data ownership
You own the data, files, and objects you store with Vouchio ("Customer Content"). We don't claim any ownership interest in it, and we access it only to provide, secure, and support the service, to comply with law, or with your explicit permission (for example, if you open a support ticket and ask us to inspect a specific file). We don't use Customer Content to train models, and we don't sell it or share it with advertisers.
You represent that you have the rights necessary to store your Customer Content with us, and that doing so doesn't violate any law or any third party's rights. You're responsible for classifying and handling your own data appropriately, including any regulated data (health, financial, or otherwise) you choose to store.
6. Acceptable use
You agree not to use Vouchio to store or distribute content that is illegal, infringes someone else's intellectual property, contains malware, or violates the privacy or rights of others; to attempt to gain unauthorized access to any account or system that isn't yours; or to probe, scan, or load-test our infrastructure without our prior written consent. We may investigate suspected violations and take action under Section 10, including removing content or suspending access, when reasonably necessary to protect the service or comply with law.
7. Retention Lock
Retention Lock, where enabled on Archive Storage, makes objects immutable for the retention period you configure: once set, that retention cannot be shortened or overridden by you, your users, or Vouchio, including at your own request, before it expires. This is by design, and it's what makes Retention Lock effective against ransomware and insider threats. Configure retention periods carefully; we're not able to make an exception once a retention period is set, even in cases of accidental configuration.
8. Recovery drills & service level
Recovery Ready plans include quarterly recovery drills and a Recovery Time Objective target of under 30 minutes for a standard restore of the plan's included volume, as detailed in your order form, with service credits for shortfalls against that target. Active Storage and Archive Storage are provided on a commercially reasonable-efforts basis without a financial recovery-time commitment. Scheduled maintenance (announced in advance where practical) and events outside our reasonable control, such as upstream network, utility, or force majeure events, are excluded from these commitments across all plans.
9. Data export & migration
You can retrieve or copy out your Customer Content at any time during your subscription. If you need help planning a bulk export, our support team can help, including around and after termination, subject to Section 10's post-termination window.
10. Suspension & termination
Either party may terminate for the other's uncured material breach after 30 days' written notice, or terminate at the end of the then-current term by giving notice as described in your order form. We may suspend access immediately, without prior notice, only where reasonably necessary to prevent harm to the service, other customers, or third parties (for example, active abuse or a security incident), and will restore access as soon as the issue is resolved.
After termination, we retain your Customer Content for 30 days so you can export it, after which we delete it from active systems on a rolling basis. We're not obligated to retain data beyond that window, so please export what you need before it closes.
11. Warranties & disclaimers
Outside of the service level in Section 8, the service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Storage redundancy and replication reduce the risk of data loss but don't eliminate it; we recommend understanding your own recovery targets and testing them, the same advice we'd give about any storage or backup provider, including ourselves.
12. Limitation of liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, even if advised of the possibility. Each party's total liability arising out of these Terms is capped at the fees you paid to Vouchio in the 12 months before the claim arose, except for claims arising from a party's indemnification obligations, gross negligence, or willful misconduct, which aren't subject to this cap.
13. Indemnification
You agree to defend and indemnify Vouchio against third-party claims arising from your Customer Content or your use of the service in violation of Section 6. We agree to defend and indemnify you against third-party claims that the core Vouchio service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights.
14. Changes to these terms
We may update these Terms from time to time. For material changes, we'll notify active customers by email at least 30 days before the change takes effect; continued use of the service after that date means you accept the updated Terms. If you don't agree, you may terminate under Section 10 before the change takes effect.
15. Governing law & disputes
These Terms are governed by the laws of the state or jurisdiction specified in your order form, without regard to conflict-of-law principles. The parties will first attempt to resolve any dispute informally by contacting legal@vouchio.net; if that doesn't resolve it within 30 days, either party may pursue the dispute-resolution process specified in the order form.
16. Contact
Questions about these Terms can go to legal@vouchio.net. Questions about an active account or billing are usually faster through support@vouchio.net.